If your license expires your instance will revert back to the free license. If the number of people exceeds the number allowed under the free license, your instance will enter a "lock down" mode. In lock down mode people attempting to log in will receive a "license exceeded" message and will not be able to access the instance.


Administrators are still able to log into the instance however the functionality is limited to:

  • Managing/upgrading your license
  • People directory (to allow you to delete people)
  • Invitations (to allow you to delete outstanding invitations that are consuming licenses)
  • Data export (CSV) (to allow you to export your data)
  • Delete instance (to allow you to delete your instance and data)


There are three ways to disable lock down mode:

  1. By upgrading your license (See: Upgrading a license)
  2. By deleting people or invitations above the free license allowance (using the People directory or Invitations menu items)
  3. By deleting the instance (using the Delete instance menu item)