You can reset your Skills Base password by following these steps:
- Navigate to your organization's Skills Base instance by using your organization's shortcut link. If you don't know your organization's shortcut link, see I can't find my organization's shortcut link.
- On the login form that is presented click "Help logging in"
- Click "I forgot my password"
- Enter your email address
- Follow the instructions that are sent to you via email to complete the process
You will not be able to reset your password if:
- You don't have an account in this Skills Base instance.
- Your account was created via Single Sign On. If this is the case contact your organization's IT support team to reset your password.
- The email address on your account is flagged as "bounced". This will be the case if Skills Base attempted to send you an email in the past which bounced.
- Login for your account is disabled. This can be the case if an administrator in your organization disabled your account, or a password has never been set on your account.