Feature availability: AI Module add-on required

Article applies to: People granted access to Lens


This is a how-to article. For a broader overview of Lens see: https://www.skills-base.com/ai-skills-intelligence


Overview

Lens is a sophisticated AI-powered skills intelligence feature that learns your business objectives and delivers skill insights that directly help you solve business problems. You tell Lens information about your business, teams, roles, etc, and a team of trained AI analysts get to work finding skill insights in your existing Skills Base data that directly go towards achieving your business objectives.


The AI analysts include:

  • Learning & Development assistant 
  • Recruitment advisor 
  • Resource optimization assistant 
  • Risk intelligence assistant 
  • Skills & Capability advisor 
  • Skills Assessment advisor 
  • Skills Directory advisor 
  • Workforce planning assistant

These agents work together to find and prioritise the insights that matter to your business.


How to access Lens

Lens part of the AI Module - a separate module that can be added-on to any Skills Base license.  There is an additional fee for the AI Module, in part due to the costs associated with underlying AI infrastructure. Please speak with our sales team for a free trial and to discuss licensing requirements. Once licensed, Lens will be automatically enabled and can be seen in the [Administration > Modules] page of Skills Base.


Where Lens appears in Skills Base

Lens appears on dashboards within Skills Base.  Specifically, the following dashboards support Lens:

  • Organization Dashboard
  • Team Dashboard
  • Role Dashboard
  • Location Dashboard
  • Person Dashboard

As such, Lens insights can be generated for all of the above entities.


How to generate Lens insights

To generate insights, Lens requires some context.  This includes information about the entity (organization, team, role, location or person) for the dashboard that is being viewed. Lens includes a Context Assistant that you chat with and which will guide you and collect relevant information.  To begin, click "Get started" in the Lens gadget on the Summary tab of the desired dashboard, and start chatting.


Once your chat session is complete Lens will get to work in the background generating insights.  If insights have never been generated for the entity previously you should receive insights in about 15 minutes.


Viewing Lens insights

Once insights are generated for an entity, people visiting the entity's dashboard will land on the "Lens" tab by default, and will immediately see insights.  Insights are presented in the left pane in priority order, as determined by Lens analysts, with the highest priority insight at the top.


The Insights Feed

Insights that appear in the "Feed" tab are the latest insights.  These update constantly in response to data and context changes.  If you see an insight in the feed that you like, save it, because it might disappear when the feed updates. Everyone with access to the dashboard sees the same insights in the feed.


Saved insights

Insights that you save will appear in this list. Save an insight by clicking the "Save Insight" button when viewing an insight.  Insights you save will be saved for everyone that can view the dashboard.  That is, it is a shared saved list.


Insight pane

The right pane shows the insight currently selected in the left pane.  It shows:

  • Insight gadget:
    • The AI analyst that generated the insight
    • The date the insight was generated
    • The insight type
    • Number of context sources
    • The insight title
    • The insight description
  • Visualizations gadgets:
    • Includes tables, graphs and charts depicting underlying data that contributed to the insight
  • Stats gadgets:
    • People in this insight
    • Teams in this insight
    • Roles in this insight
    • Locations in this insight
    • Skills in this insight


How insights are updated

The insights feed is updated in response to data and context changes.  If the context (business objectives, etc) changes, regeneration of insights will be scheduled to occur within 24 hours. If the underlying data changes (skills, skill levels, targets, etc), regeneration of insights will be scheduled to occur within 7 days.

Saved insights are never updated.  This is to allow customers to retain those insights as they were originally generated, for the purposes of reliably tracking actions and outcomes.