Sam is an AI-powered support agent that can answer your questions about Skills Base. Sam is available to all Skills Base users.
Sam is trained on this knowledgebase, as well as the Skills Base methdology. Sam automatically knows the person's name that they are chatting with and also whether the person is a Skills Base Administrator or not. Sam will provide different responses depending on whether the person they are chatting with is a Skills Base Administrator.
Skills Base Administrators are provided information about configuring Skills Base, as well as other administrative subjects. If Sam can't answer an Administrator's question they will refer the person to our human Customer Support team.
Sam will also answer questions from people who are not Administrators in Skills Base, but will generally not discuss subjects involving configuration or setup of Skills Base. Anytime Sam is unable to answer a non-administrator's question they will refer the person to the Skills Base Administrators within their organization.
Conversations are recorded for quality purposes, and we may consider making conversation logs available to Skills Base Administrators within your organization in the future.
Please note Sam is in beta so they may provide incorrect information. When in doubt, reach out to our Customer Support team who will be glad to help. We would also like to get your feedback on how Sam is doing.