FAQ

Default solution folder, feel free to edit or delete it.

I can't find my organization's shortcut link
Your organization's shortcut link is the only way to access your organization's Skills Base instance. If you have forgotten your organization&...
Tue, 14 Feb, 2023 10:05 AM
I forgot my password
You can reset your Skills Base password by following these steps: Navigate to your organization's Skills Base instance by using your organiza...
Tue, 12 Mar, 2024 2:07 AM
Can Skills Base be hosted on-premises?
The short answer to this question is that you can host authentication and account credentials on-premises, but the Skills Base product itself is purely a ...
Sat, 18 Feb, 2023 9:50 AM
"This Skills Base instance is not yet ready" message
It's possible to get into a situation where people are unable to log in to your instance when using mandatory fields with Single Sign On. This can occur...
Tue, 14 Feb, 2023 10:19 AM
How do I get a Skills Base instance?
Free for up to 25 people Skills Base is free of charge for up to 25 people. Set up and tailor Skills Base to your organization's requirements and onl...
Tue, 21 May, 2019 10:32 AM
How much does Skills Base Cost?
For our full list of licensing options and features list - please see our Pricing page For enterprise pricing - please contact our Enterprise Serv...
Tue, 14 Feb, 2023 10:19 AM
Resend Skills Base People Invitation
There is currently no method to resend an invitation to a user. The workaround to this is to delete their existing invitation and rese...
Tue, 14 Feb, 2023 10:06 AM
Can I override the label ratings
Rating Label Overrides You can override the labels and descriptions that you define in the master rating scheme on a per-category basis. That is, if you h...
Wed, 22 May, 2019 11:37 AM
Can I setup a test environment
You can specify whether your Skills Base instance is a production or test environment.  See Environment type for more information
Tue, 21 May, 2019 10:36 AM
My teams don't show up in some lists
Administrators may notice that some teams don't appear in drop down lists. This applies to the follow administration tasks: Inviting people Conf...
Tue, 14 Feb, 2023 10:19 AM